Overview

Location: Epsom

Salary: £7.00 an hour

Purpose:

To answer all calls and advise residents on works to being carried out, and book appointments as necessary. Pass on calls throughout the business and answer enquires

Nature and Scope:

Our client is a property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to private, commercial landlords and industrial property owners of all kind.

Responsibilities:

  • Obtain client information by answering telephone calls and verifying information.
  • Resolve customer problems
  • Take notes of conversations and record on the internal company IT System
  • Escalate or pass through calls to the appropriate personnel
  • Any other duties as may reasonably be requested by the Call Centre Team Leader or Call Centre Manager

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