Overview

Salary: £7 per hour, 5 days a week over Monday – Sunday

Location: Epsom

The Role:

To answer all calls and advise residents on works to being carried out, and book appointments as necessary. Pass on calls throughout the business and answer enquires

Accountabilities:

  • Obtain client information by answering telephone calls and verifying information.
  • Resolve customer problems
  • Take notes of conversations and record on the internal company IT System
  • Escalate or pass through calls to the appropriate personnel
  • Any other duties as may reasonably be requested by the Call Centre Team Leader or Call Centre Manager

Knowledge and Skills:

  • Excellent communication skills
  • Ability to deal with aggressive callers
  • Able to work alone and within a team
  • Able to resolve problems quickly and smoothly
  • Keeping up to date technically and applying new knowledge to your role

 

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