Overview

Salary: £18,000

Location: Wimbledon

General

  • Achieve and maintain all targets and objectives set
  • Keeping generally aware of industry related issues in the media
  • Assist Managerial staff to achieve targets set for the Call Centre
  • To ensure that all equipment is kept in good working order and that faults are reported immediately to appropriate Managerial staff
  • Carry out ad hoc duties, in addition to the duties and responsibilities listed, which may be required from time to time.

Handling Calls

  • Respond to incoming calls within 20 seconds. Leave appropriate messages on outbound calls commensurate with legislation.
  • Monitor and respond accordingly to telephone traffic, be available unless agreed with your line manager to take or make calls
  • Update accounts immediately and accurately adhering to principles laid down by The Data Protection Act 1998
  • Resolve/ log all disputes ensuring accounts are actioned, followed up appropriately and that all relevant parties are notified of results accordingly
  • Maintain a professional and businesslike approach at all times when attempting to negotiate repayment of debt.

Administration

  • Maintain a supply of appropriate forms, provide data as requested by your line manager
  • Ensure user diary and other reports are completed on a daily basis
  • Forward relevant forms to appropriate departments on the day of completion
  • Maintain up to date client knowledge of products/services by obtaining literature/ handouts notices etc.

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