Overview
Salary: £20,000, rising to £21,500 after probation
Do you want to work for one of the fastest growing companies in the UK?
Are you passionate about customer service and ready to be rewarded for your efforts?
Our client are looking for Customer Service Agents to help provide an outstanding service for their customers. As part of their professional team your role will be to help their customers find the right way forward.
Your role
As a Customer Account Agent your role is to talk to customers and help them by understanding their individual circumstances. From there you will help them agree the best course of action. You will also help customers by dealing with queries as well as carrying out regular reviews.
This will involve dealing with a combination of inbound calls from customers and calls presented via our outbound dialler.
They are looking for people who can demonstrate:
• Care for customers with understanding and empathy to reach a mutually acceptable agreement
• A passion for customer service
• A target and objective driven attitude
• A sense of achievement and pride from a job well done
• Ability to multi-task whilst being self-organised and efficient
• Team player
• Willing and keen to learn