Overview

Salary: £25,000

A world-famous company are looking to grow their customer service team with the addition of a Customer Service Manager to work in their North London office.

They are looking for someone with a genuine passion for customer service and solid previous experience within a similar role.

Main Duties:

  • Taking responsibility for the management of issues and complaints received directly from customers and/or clients.
  • Supporting the customer and the business to achieve a satisfactory resolution.
  • Accurate diagnosis of the customer problem to be resolved.
  • Proposing resolutions specific to the customers situation and business needs.
  • Interacting and engaging with the network and business partners to ensure a positive customer experience.
  • Identifying commercial opportunities that add value and generate additional sales.
  • Adding value to Customer Relations processes.
  • Enriching customer data and our knowledge of the customer.
  • Enriching the Knowledge Base and information sharing.
  • Identifying issues and feeding back to the relevant people.

Person Specifications:

  • Warm, empathetic and personable individual.
  • Customer Focused – to take ownership of the customer experience.
  • Can effectively deal with ambiguity.
  • A proactive learner: to maintain product and process knowledge and to learn from feedback.
  • Employs clear, logical & objective analysis.
  • Integrity & Adaptability.

Essential Requirements:

  • Educated to a minimum of A Level (or equivalent).
  • Advanced verbal and written communication skills.
  • Strong influencing & negotiating skills to negotiate with business contacts and customers to positively influence their perception of the brand.
  • Proven experience in a customer-facing role within a busy customer-orientated services environment delivering an excellent customer experience.

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