Overview

Our client is a leading established B2B media business in the Surrey area looking to recruit an experienced Customer Service Manager to expand and manage their existing team of Customer Service Professionals.

Salary: Up to £30,000 DOE

Duties

  • Develop a quality initiative for all workflows.
  • Introduction of KPI’s and SLA’s across each department.
  • Manage Billing and invoicing queries.
  • Ensure all customer queries and high level complaints are completed within KPI’s and SLA’s
  • Drive best practice through the awareness of innovations within the industry.
  • Recruit, develop and manage a team of experienced customer service professionals.
  • Motivate and incentivise your team, holding regular meetings both with indiduals and groups.

 

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