Overview

A well-regarded and fast-growing software business based in Surbiton are looking for a junior IT professional to provide first-line technical support to their clients.

Salary: £18,000 – £22,000

The Role

  • Providing first-line technical support to clients via email and telephone
  • Troubleshooting problems and arriving at a solution
  • Developing an in-depth understanding of the software
  • Passing on any issues to the technical team as required
  • Explaining the software to clients to ensure better understanding going forward
  • Passing on client feedback and suggesting any changes/improvements to the technical team where appropriate

Key Skills/Experience

  • An aptitude for understanding the workings of software applications
  • Software enthusiast – Desire to go beyond their scope of knowledge to explain a feature
  • IT proficient, able to troubleshoot software issues, confident to install/uninstall programs
  • Proficient in the use of Office applications: Word, Excel, PowerPoint, Outlook
  • Clear and professional telephone manner

In order to be put forward for this position, you will need to come in and register in our office in Kingston.

APPLY

Fields marked with an * are required

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.