Overview

A well-regarded and fast-growing software business based in Surbiton are looking for a junior IT professional to provide first-line technical support to their clients.

Salary: £18,000 – £22,000

The Role

  • Providing first-line technical support to clients via email and telephone
  • Troubleshooting problems and arriving at a solution
  • Developing an in-depth understanding of the software
  • Passing on any issues to the technical team as required
  • Explaining the software to clients to ensure better understanding going forward
  • Passing on client feedback and suggesting any changes/improvements to the technical team where appropriate

Key Skills/Experience

  • An aptitude for understanding the workings of software applications
  • Software enthusiast – Desire to go beyond their scope of knowledge to explain a feature
  • IT proficient, able to troubleshoot software issues, confident to install/uninstall programs
  • Proficient in the use of Office applications: Word, Excel, PowerPoint, Outlook
  • Clear and professional telephone manner

In order to be put forward for this position, you will need to come in and register in our office in Kingston.

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