Overview
Established in 2005, our client is a privately owned private outpatient facility located in London. It specialises in all aspects of women’s health from pre-conception, fertility obstetrics and gynaecology to menopause. The Centre was founded on the principle that women and their families deserve to have value-based healthcare designed around them.
Located in South-west London, they offer high quality services under one roof through a team of over 20 clinical practitioners including specialists, GPs, midwives, physios and therapists as well as scanning and pathology services.
Whilst they are looking for a part-time Clinic (or Centre) Manager for 3 days per week, they are not looking for a typical ‘9-5’ person. They are looking for someone who has drive, passion, and the professionalism to succeed and deliver to high standards.
Salary: £40,000
The Person
The ideal candidate will have experience in a Centre Management role for a busy private practice. You will be proactive with a hands-on management style and an ability to deal with multiple priorities effectively. Reporting to the Board, you will be a strong communicator who can liaise regularly and effectively with the Directors, along with other medical and non-clinical team members within the Centre. Experience with healthcare governance and CQC requirements is essential. Solid people management experience with the ability to work in a fast-paced environment and multi-task. You will have a passion for delivering world class healthcare experience within a private healthcare setting.
The Role
Working with the support of the Deputy Centre Manager, the Centre Manager is responsible for the day to day running of our Centre. The Centre Manager will provide leadership and management to enable the Centre to meet its goals within a profitable, efficient, safe, and effective working environment. This objective is delivered through the effective line management of the reception, administration team and clinical support teams. Other responsibilities include clinical governance and quality assurance, the maintenance of a safe working environment and the operational management of the practice. Some project management experience may be advantageous but is not essential.
Responsibilities
Management and Leadership
- Line Management of the Centre’s staff
- Proving leadership to the team leaders
- Coordination of the clinical staff to ensure they are effectively utilised and engaged with their activities
- Ensure that appropriate cover is available for all absences such as annual leave, sickness, or meetings for all staff
- In association with the Directors and Finance Manager, forecast peaks and troughs in business, planning resources effectively
- Undertake regular objective setting and performance review meetings with all staff, ensuring that their training needs are identified and addressed in a reasonable time frame
- Monitor staff job descriptions ensuring that they are updated appropriately and promptly following annual staff reviews and when changes are mandated by management
Operational Management
- Coordinate the development and review effective Centre standards, protocols, and procedures
- Responsible for the implementation of any new Centre processes or procedures
- Overall responsibility for clinical and reception staff scheduling
- Accountable for the Centre bookings system and for establishing practices which facilitate the effective booking of clinical appointments to maximise potential revenue
- Manage the implementation of new office systems and procedures
- Dealing with complex queries and complaints on the telephone, by email and in person
- Overseeing the clinical team and Consultants to ensure clinical equipment in all practice rooms are maintained
- Working with the Finance Manager to ensure the administrative team are taking payments on the day and provide the daily reconciliation, addressing any related issues
- Monitor the bookings team to ensure recalls are completed in an efficient and timely manner
- Working with the Marketing Manager to agree promotion of services or campaigns
- Running the Team Meetings
- Ensuring that there are processes in place to manage test results and ensuring they are provided to patients promptly and appropriately
- Liaise regularly and effectively with the Directors and provide reports to increase the visibility of practice utilisation
- Routinely monitor and assess Practice performance against patient access and demand management targets
- Maintaining the Working Environment
- Responsible for the operational management of the building and ensuring coverage from third-party providers to include out of hours contacts, security, access and weekend working
- As the Health & Safety officer, ensure that the Centre complies with all aspects of Health & Safety legislation by maintaining health and safety policies, undertaking risk assessments, complying with the requirements of COSHH and RIDDOR
- Ensure equipment complies with appropriate legislation (e.g., Health and safety, portable appliance testing of own equipment etc)
- Co-ordinate minor repairs and room moves as required
- Liaising with third-party providers to ensure that practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place