Overview

Customer Service Agent needed

Salary £18,000

Location: Kingston upon Thames

To provide day to day support to the collections department in meeting their objectives:

Negotiate payment arrangements with our client’s customers that have defaulted existing arrangements according to their means and ability to pay. All communications must be conducted in a professional and polite manner in accordance with the CSA, debt collection guidelines, the lending code and other such industry code of practice, including in house policies and procedures

To offer assistance in relation to the methods of payments available and explain the consequences on non-payment
To develop an understanding of basic litigation procedures
To seek information to create a client’s customer profile which would maximise collection of the clients debt
The ability to recognise complaints and refer such accounts to more senior staff as maybe appropriate
Demonstrate a good all round knowledge of computer systems

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