Overview

Customer Service Agent needed

Salary £18,000

Location: Kingston upon Thames

To provide day to day support to the collections department in meeting their objectives:

  • Negotiate payment arrangements with our client’s customers that have defaulted existing arrangements according to their means and ability to pay. All communications must be conducted in a professional and polite manner in accordance with the CSA, debt collection guidelines, the lending code and other such industry code of practice, including in house policies and procedures
  • To offer assistance in relation to the methods of payments available and explain the consequences on non-payment
  • To develop an understanding of basic litigation procedures
  • To seek information to create a client’s customer profile which would maximise collection of the clients debt
  • The ability to recognise complaints and refer such accounts to more senior staff as maybe appropriate
  • Demonstrate a good all round knowledge of computer systems

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