Overview
Location: Shepherds Bush, London
Salary: £30,000 – £38,000
Our client is seeking a hands on Operations Director to work with establishing and building the business from ground up here in the UK. You will be growing a team through proactive recruitment strategy and development. You will also oversee a strong sales and cutsomer service team focused in the Communications industry. You will create and drive forward exceptional standards and strategies for the business.
Main Tasks & Responsibilities
- Continuously monitor, analyse and follow up on all service levels to ensure the Centre’s operational KPI’s are met and within the agreed cost frame
- Working with the Planning function ensure effective workforce management, intraday, short, medium and long term and work with HR, Training and Recruitment to ensure effective resourcing plans are in place accounting for seasonal fluctuation
- Lead and inspire reporting teams to provide world class levels of Customer Service
- Promote a ‘customer first’ culture putting the customer at the very heard of every decision
- Managing and driving forward a successful Customer Service and Sales Team
- Identifying, developing and supporting the implementation of performance improvement initiatives and reporting requirements for the Contact Centre/customer contact processes
Essential Skills & Experience
- Strong verbal and written communication skills, the ability to identify/define and solve problems
- Desire to work in high-growth, start-up-like culture and a passion for innovating in the property connectivity space
Our client is seeking a hands on Operations Director to work with establishing and building the business from ground up here in the UK. You will be growing a team through proactive recruitment strategy and development. You will also oversee a strong sales and cutsomer service team focused in the Communications industry. You will create and drive forward exceptional standards and strategies for the business.
Main Tasks & Responsibilities
- Continuously monitor, analyse and follow up on all service levels to ensure the Centre’s operational KPI’s are met and within the agreed cost frame
- Working with the Planning function ensure effective workforce management, intraday, short, medium and long term and work with HR, Training and Recruitment to ensure effective resourcing plans are in place accounting for seasonal fluctuation
- Lead and inspire reporting teams to provide world class levels of Customer Service
- Promote a ‘customer first’ culture putting the customer at the very heard of every decision
- Managing and driving forward a successful Customer Service and Sales Team
- Identifying, developing and supporting the implementation of performance improvement initiatives and reporting requirements for the Contact Centre/customer contact processes
Essential Skills & Experience
- Strong verbal and written communication skills, the ability to identify/define and solve problems
- Desire to work in high-growth, start-up-like culture and a passion for innovating in the property connectivity space