If you are interested in this vacancy, please send an email to firstname.lastname@example.org or give us a call on 0208 549 7212!
Salary and package:
• £17, 250 starting salary progressing to £17,750 after 6 months + bonus – £18,388 1st year OTE
• Progressing up to £25,000 basic + bonus – £28,750 OTE – dependent upon length of service and performance
• Contributory pension
• Excellent coaching, training and benefits
• Shift patterns to cover our opening hours: 8am- 9pm Monday to Friday, 8am-4pm Saturdays.
Do you want to work for one of the fastest growing companies in the UK?
Are you passionate about customer service and ready to be rewarded for your efforts?
Our client are looking for Customer Account Agents to help provide an outstanding service for their customers. As part of their professional team your role will be to help their customers find the right way forward.
As a Customer Account Agent your role is to talk to customers and help them by understanding their individual circumstances. From there you will help them agree the best course of action. You will also help customers by dealing with queries as well as carrying out regular reviews.
This will involve dealing with a combination of inbound calls from customers and calls presented via our outbound dialler.
They are looking for people who can demonstrate:
• Care for customers with understanding and empathy to reach a mutually acceptable agreement
• A passion for customer service
• A target and objective driven attitude
• A sense of achievement and pride from a job well done
• Ability to multi-task whilst being self-organised and efficient
• Team player
• Willing and keen to learn