Got previous experience within Customer Service or Administration? We are looking for someone with excellent communication and organisational skills to join a growing technology company based in Crawley.

Salary: £18,000 – £20,000


  • Fully manage the company’s CRM database, actioning, reviewing and responding to all areas of individual responsibility in line with Project Delivery and Support procedures.
  • Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload.
  • Adhere to all Project Delivery and Support Service Level Agreements, processing and responding to customer emails and orders within 3 days.
  • Complete allocated individual log reviews every 5 days.
  • Collate, investigate and progress all customer orders and queries through to completion.
  • Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge and suggesting continual improvements within the team.
  • Resolve customer queries and complaints following the Project Delivery and Support procedures, making succinct, accurate notes of all completed actions on CRM.
  • Generation and analysis of monitoring statistics
  • Generation of regular customer reports in accordance with Service Level Agreements.

Required Skills and Experience

  • Ideally have previous Customer Service, Account Management or similar experience.
  • Have an ability to pick up the technical nature of Stark business quickly
  • Be highly organised, have the ability to work under pressure and possess skills to forge long lasting relationships with customers and colleagues.
  • Be able to demonstrate good time and project management skills, have intermediate to advanced knowledge of Word, Excel and Outlook, and be articulate and professional with a good telephone manner.
  • The desire to succeed and ultimately progress.

Apply for Job

  • Accepted file types: jpg, gif, png, pdf, doc, docx.
  • This field is for validation purposes and should be left unchanged.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.