Overview
A well-regarded IT outsourcing company are looking for a Customer Service Administrator with strong organisational and communication skills to join the team.
Salary: £23,000
Responsibilities
- Provide excellent customer service with first line support for the company’s mobile and fixed line customers via email and telephone
- Administer the set up new customers
- Administer additional connections and upgrades with networks
- Ordering services and hardware from suppliers and customer sales orders
- Supporting the sales team and existing connection administrators with information and reports
- Recording and liaising with customers with loan devices and collections
- Filing
Skills & Competencies
- Customer Services experience
- Administration with a focus on attention to detail
- Quick Learner
- Effective problem solver
- Flexible
- Self-starter and self-motivate
- Able to prioritise
- Able to work well as part of a team as well as independently
- Take responsibility for own customers, and able to ensure all customers receive the same high standard of service
In order to be put forward for this position, you will need to come in and register in our office in Kingston.