Overview
We are looking for someone with outstanding customer service skills to join a well-renowned business based in beautiful offices in Kingston. This is initially a 3-month temp position with the potential to go permanent.
Salary: circa £12/hour
The Role
- Provide an excellent first point contact for all customers (with a commitment to both internal and external customers)
- Respond to enquiries from customers through a variety of means (Email, Telephone, Office visits etc) with empathy and professionalism, aiming to provide resolution at the first opportunity
- Providing customer service and information in a professional and timely manner
- Take personal ownership and responsibility for going the extra mile to ensure issues are promptly and effectively resolved
- Where a matter cannot be resolved immediately, take personal responsibility for ensuring it is progressed as swiftly as possible and that the customer is regularly informed of progress
Key Skills/Experience
- Outstanding customer service skills
- Exceptional organisational ability
- Previous experience within a busy customer service environment
- Friendly and approachable working manner