Salary: £7 per hour

Local: Kingston upon Thames

Potentially Temp to Perm

Job Role

You’re an experienced Customer Service Executive and problem solver with an outstanding attention to detail and a passion for what you do. You’re hands-on and you use your initiative when dealing with mainly inbound calls from a range of customers querying about their insurance policy.  Your role is:

  • A largely inbound role taking calls from customers and helping customers with queries about their insurance policy
  • Communicating with customers over the phone and in writing in a clear, concise and professional way
  • Dealing with day to day administration duties in accordance with policy terms and conditions, within specified service levels, and in line with departmental procedures
  • Making adjustments to policies, renewals, offer customers additional services, and liaise with underwriting and claims teams where needed
  • Ensuring that all relevant data is collated and entered onto the system in a timely manner
  • Handling complaints in a positive way, in line with FSA regulations
  • Actively participating in and contribute towards continuous individual development and team targets

Knowledge, Skills and Experience

  • Previous experience of working in Customer Service / Inbound Calls / Telesales / Call Centre
  • Confident and enthusiastic with a desire to learn and develop through continuous training
  • Good communication skills both verbal and written
  • Strong interpersonal and organisational skills
  • Positive attitude together with strong listening skills and a good telephone manner
  • Ability to build relationships with the customers while achieving business targets
  • Being able to work in a team
  • Ability to prioritise multiple tasks and work under strict timescales
  • Ability to remain calm under pressure
  • Being able to handle complaints and difficult situations
  • Ability and willingness to share knowledge and skills with less experienced  members of the team through coaching and mentoring
  • Experience of working within finance environment would be beneficial but not essential

Apply for Job

  • Accepted file types: jpg, gif, png, pdf, doc, docx.
  • This field is for validation purposes and should be left unchanged.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.