Overview

Salary: £7 per hour

Local: Kingston upon Thames

Potentially Temp to Perm

Job Role

You’re an experienced Customer Service Executive and problem solver with an outstanding attention to detail and a passion for what you do. You’re hands-on and you use your initiative when dealing with mainly inbound calls from a range of customers querying about their insurance policy.  Your role is:

  • A largely inbound role taking calls from customers and helping customers with queries about their insurance policy
  • Communicating with customers over the phone and in writing in a clear, concise and professional way
  • Dealing with day to day administration duties in accordance with policy terms and conditions, within specified service levels, and in line with departmental procedures
  • Making adjustments to policies, renewals, offer customers additional services, and liaise with underwriting and claims teams where needed
  • Ensuring that all relevant data is collated and entered onto the system in a timely manner
  • Handling complaints in a positive way, in line with FSA regulations
  • Actively participating in and contribute towards continuous individual development and team targets

Knowledge, Skills and Experience

  • Previous experience of working in Customer Service / Inbound Calls / Telesales / Call Centre
  • Confident and enthusiastic with a desire to learn and develop through continuous training
  • Good communication skills both verbal and written
  • Strong interpersonal and organisational skills
  • Positive attitude together with strong listening skills and a good telephone manner
  • Ability to build relationships with the customers while achieving business targets
  • Being able to work in a team
  • Ability to prioritise multiple tasks and work under strict timescales
  • Ability to remain calm under pressure
  • Being able to handle complaints and difficult situations
  • Ability and willingness to share knowledge and skills with less experienced  members of the team through coaching and mentoring
  • Experience of working within finance environment would be beneficial but not essential

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