Overview

Customer Service Executive needed to join a growing award winning company.

Salary: £20,000 – £25,000 depending on experience
or Part time workers – £9.50 – £11 per hour

Objective

The Customer Service Team is split in to two areas; Customer Service and Transaction Monitoring.

 

JOB DESCRIPTION:

Due to continuing business requirements we now require Customer Service Executives to join our team in Hammersmith, West London.

The Customer Service Team is split in to two areas; Customer Service and Transaction Monitoring. The key responsibilities of the Customer Service Executives is to:

  • Advising customers on the products offered via phone, email or chat
  • Dealing promptly and efficiently with queries on transactions
  • Screening and verifying customer’s identification
  • Review transactions and identifying activities that suggest suspicious activity
  • Research unusual or questionable transactions
  • Monitor and release transactions
  • Ensuring emails are answered promptly and accurately

As a Customer Service Executive you will be able to demonstrate some key skill sets

  • Fluent written and spoken English with excellent communication skills
  • High attention to detail and excellent customer service skills
  • Fast and accurate IT skills / data capture experience / tech savvy
  • Proficient in the Microsoft Office Suite
  • Excellent communication skills both verbal and written and used to communicating via email and on the telephone

 

REQUIREMENTS

  • Bachelor’s Degree (essential)
  • GCSE’s (or equivalent) at grade C or above for English and Maths
  • Previous experience in a financial service business environment
  • A second language (preferred but not essential)
  • Be a team player that can adapt to a fast-paced and changing environment
  • Have a sense of urgency necessary to ensure customer transactions are reviewed promptly
  • Highly disciplined, self-motivated, and delivery focused

You will need to be flexible and able to work as part of a shift rota basis (24/7 – 365 days). Full time workers will be required to work at least 5 overnight shifts per month as well as weekend work. Working a full night shift will result in an additional night shift allowance of £75 per night.  Part time workers will be required to work a minimum of 20 hours per week (2 x day shifts and 1 x weekend shift) – part timers will not be required to work night shift.

 

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