Overview

Salary: £17,000

Location: Epsom, Surrey

This is a great opportunity to join a well established destribution company based in Epsom.

Responsibilities:

Administration:

  • Ensure all 3-5 month non-buying customers are called within a month
  • Log all reasons for non-buying and losses and report weekly on performance
  • Manage contract cancellation requests and maintain records

Customer monitoring:

  • Continually monitor the performance of customers in terms of their contractual performance and to report within the team any relevant trends or changes in performance.
  • Identify both opportunities and threats and liaise with reporting line to ensure objectives in place to secure long term business.
  • Manage non buying customers- understand reasons for not buying and take appropriate action through the following:- contacting the appropriate face to face sales and advise a visit is required, re-negotiate the product prices and increase the customer product range.

Business generating:

  • Perform to the documented performance levels.
  • Achieve daily/weekly/monthly targets
  • Understand and ensure levels of customer sales performance is maintained in line with company guidelines on percentage buying, contract re-negotiations and ordering patterns.
  • Increase promotional activity and range extension. Seek referral opportunities from existing customers

Customer Service:

  • Fully understand and talk about company standards, procedures, processes, products and equipment.
  • Raise awareness of the Tchibo range of products and equipment and are update customers in a frequent and organised manner.

Competitor Awareness:

  • Highlight business examples where we lose customers to our competitors
  • Escalate accounts which may be vulnerable to competition to the face to face sales person and reporting line
  • Support and motivate telesales executives to pro-actively approach customers to buy full product range to ensure targets achieved.

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