Overview

A well-renowned company in Croydon are looking for a dedicated Customer Service professional to join as a team leader and supervise a team of 5 Customer Service Agents.

Salary: £23,000

  • Main Goal is to ensure all customers are dealt with in a professional, efficient and profitable manner.
  • Supervise contact management
  • Supervise order processing
  • Training requirements for Staff – highlight and bring to MD’s attention
  • Assist wherever you are required, keeping an eye & an ear open for colleagues needing assistance
  • Cover for MD when out of office. Deal with any issues/requirements – constant communication with MD so as issues are worked through.
  • Deal with all emails, customer requests.
  • Make regular contact with ‘High Priority’ Customers – have a separate log for yourself to ensure you speak to them at least every couple of weeks.
  • Assist New System Data Entry and Online Ordering System
  • Manage Top 60 Accounts to ensure no gaps.
  • Carry out 1 Travel Path per Day, to ensure the co-ordination of People, Products & Equipment to achieve a smooth business operation.
  • Instigate Promotions, Mailshots and Dead Stock operations as and when required.
  • Learn more from MD regarding Company Management, producing results and figures to give yourself a greater understanding of the business.
  • Carry out Appraisals every quarter based on the Job Specifications with MD initially.

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