Overview

An innovative software provider based in Richmond are looking for enthusiastic people with excellent communication skills to join as Customer Support Agents.

Salary: up to £25,000

The Job

  • 1st line customer support (software as a service)
  • Liaising with clients by telephone, live chat and email
  • Answering questions on how to use the software
  • Assisting with changes to system configuration
  • Investigating issues as reported by clients to identify whether user error or software bug
  • Writing and maintaining of clear, concise issue summaries to enable client ticket tracking
  • Efficient communication with the Customer Support Manager to understand outstanding ticket status

Required Skills/Qualifications

  • Excellent communication skills in English, both verbally and written.
  • Excellent organisation and interpersonal skills.
  • Outstanding customer service skills.
  • Ability to prioritise multiple tasks, work effectively and take direction.
  • Comfortable with technology-good working knowledge of MS Office
  • One to three years of customer service experience.
  • Software/help desk/customer support experience
  • IT experience is a plus

In order to be put forward for this position, you will need to come in and register in our office in Kingston.

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