Overview

We are looking for someone with fluent German and a strong background in business development to join a well-established global business as an Account Manager.

Salary: £20,000 – £28,000 + bonus

The Role

  • Telephone and email “front line response” for your region, first point of contact for customer queries.
  • To develop an excellent understanding of the company’s products.
  • Fully understanding the company’s trade customer experience – from Reps calls, to stores placing orders, to receiving & building products and selling them to consumers
  • Taking and managing orders (consumer and trade) for your region (and covering other regions when required)
  • Solving customer’s problems efficiently and politely, directing technical or fulfilment problems appropriately.
  • Supporting reps with their trade customer relationships.
  • Being the link between Head Office and the Reps in your region, specifically:
    • assisting the Finance team building the annual sales and profit forecasts and ensuring the reps are delivering the sales to plan
    • assisting the Marketing team with agreeing annual activity plans with the reps, and ensuring activities are delivered to the plan
    • liaising with the Product development and Strategy teams on issues impacting your market
    • communicating between reps and head office where there are linguistic and/or cultural barriers
  • Leading and coaching the Reps to aid their delivery of their objectives, and recruiting additional team members where necessary.
  • Gaining an understanding of the market in your region and developing relationships with key influencers in the market (for example journalists, bloggers, opinion-formers)
  • Monitor competitor activity in your market, and feed it into relevant team at Head Office

Key Skills/Experience

  • Very good organisational skills.
  • Able to pick up systems quickly (e.g. stock management, trade accounts systems and the telephone system)
  • Great attention to detail (taking payment, managing orders, communicating with customers, file management).
  • Fluent in written and spoken English and German
  • Good communicator, externally to customers, and internally around the team.
  • Polite and patient telephone manner.
  • Calm and unflappable.
  • Happy within a small and informal team environment.
  • Fully conversant with Word, Excel, PowerPoint.
  • Previous experience  dealing directly with customers would be a significant advantage.
  • Leading, coaching and recruiting remote sales force.
  • Managing the sales team to deliver the business strategies and targets (including sales and profit)

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