Overview
We are looking for someone with fluent German and a strong background in business development to join a well-established global business as an Account Manager.
Salary: £20,000 – £28,000 + bonus
The Role
- Telephone and email “front line response” for your region, first point of contact for customer queries.
- To develop an excellent understanding of the company’s products.
- Fully understanding the company’s trade customer experience – from Reps calls, to stores placing orders, to receiving & building products and selling them to consumers
- Taking and managing orders (consumer and trade) for your region (and covering other regions when required)
- Solving customer’s problems efficiently and politely, directing technical or fulfilment problems appropriately.
- Supporting reps with their trade customer relationships.
- Being the link between Head Office and the Reps in your region, specifically:
- assisting the Finance team building the annual sales and profit forecasts and ensuring the reps are delivering the sales to plan
- assisting the Marketing team with agreeing annual activity plans with the reps, and ensuring activities are delivered to the plan
- liaising with the Product development and Strategy teams on issues impacting your market
- communicating between reps and head office where there are linguistic and/or cultural barriers
- Leading and coaching the Reps to aid their delivery of their objectives, and recruiting additional team members where necessary.
- Gaining an understanding of the market in your region and developing relationships with key influencers in the market (for example journalists, bloggers, opinion-formers)
- Monitor competitor activity in your market, and feed it into relevant team at Head Office
Key Skills/Experience
- Very good organisational skills.
- Able to pick up systems quickly (e.g. stock management, trade accounts systems and the telephone system)
- Great attention to detail (taking payment, managing orders, communicating with customers, file management).
- Fluent in written and spoken English and German
- Good communicator, externally to customers, and internally around the team.
- Polite and patient telephone manner.
- Calm and unflappable.
- Happy within a small and informal team environment.
- Fully conversant with Word, Excel, PowerPoint.
- Previous experience dealing directly with customers would be a significant advantage.
- Leading, coaching and recruiting remote sales force.
- Managing the sales team to deliver the business strategies and targets (including sales and profit)