Overview

We are currently looking for German speaking Customer Service Advisors to join a well-established company on a temporary basis. You must be fluent in German (both spoken and written) in order to be considered for this role.

Salary: £9-9.50/hour

To be considered for these role you must:

  • Have confident communication/interpersonal skills and a clear and professional telephone manner when dealing with customers.
  • Be fluent¬†in written and spoken English and German. You will be dealing with German customers so you must be confident when speaking over the phone.
  • Have the ability to think independently and find solutions to resolve all queries and complaints that come in via telephone and email.
  • Be immediately available with no pre-booked holiday for one month.
  • Have good previous experience within a customer-focused role, ideally in an office environment.

Daily duties:

  • Effectively managing and resolving all customer correspondence/issues by phone and email in a timely and efficient manner.
  • Working to agreed service levels and targets whilst ensuring service to customers is second to none at all times.
  • Ensuring all issues and complaints are resolved during first contact.
  • Managing and updating internal customer databases and sensitive information.
  • Ad hoc duties.

They are looking for someone to start immediately so please apply ASAP!

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