Overview

A leading provider of luxury accommodation are looking for someone with outstanding organisational and communication skills to join as a Guest Relations Executive.

Salary: up to £23,000

The Role

  • Liaising with the bookers of the apartments to get the arrival details of guests
  • Running Arrival Reports and scheduling Meet and Greet Arrivals
  • Managing the Allocation and Return of Keys
  • Responding to guest queries/requests/complaints with solutions which exceed their expectations
  • Checking guests into apartments during busy periods
  • Contacting guests once checked in to ensure they are happy with their apartment
  • Arranging contractor access to apartments when guests are in-house
  • Managing the allocation of car parking spaces and permits
  • Conducting viewings when necessary and ensuring our apartment standards are being met at all times
  • Arranging contractor access to apartments
  • Allocating the weekly servicing and departure cleans of our apartments to our Housekeeping Team
  • Other reasonable tasks

Key Skills/Experience

  • Ability to follow existing, and shape new, Standard Operating Procedures
  • Ability to take ownership of issues and be accountable
  • Organisational skills – prioritising, following-up, accurate record-keeping
  • Friendly, confident and with a good sense of humour
  • The ability to stay calm under pressure – this is vital
  • Excellent written and verbal skills
  • Proficient in the use of Microsoft Outlook, Word and Excel
  • Great telephone manner
  • The ability to communicate with staff at all levels
  • To be able to think from a Sales perspective as well as logistically
  • Forward planning and a good memory
  • A flexible approach to hours
  • A desire to improve the Guest Experience

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