Location: Kingston upon Thames

Salary: £18,5000 + OTE

The role:
The successful candidate will be responsible for a range of duties related to the sale and retention of a range of insurance products This is a fantastic opportunity to work in the financial services and be part of a rapidly growing organisation. You will receive full training for the role; however experience in the field of insurance is desirable.

Main responsibilities

  • Making outbound sales calls to qualified prospects
  • Taking inbound sales calls from prospective customers
  • Making outbound calls to existing policyholders
  • Providing prospect customers with quotes for Home Insurance Cover, Home Emergency Cover, Legal Protection Cover and other products that the Company requires you to sell.
  • Creating detailed referrals for the Underwriters
  • Making sales compliant with the FSA ICOBs regulations relating to the sale of General Insurance over the telephone
  • Making Insurance policy adjustments
  • Developing and maintaining your knowledge of the products we sell to the expected standard and keeping up to date with changes and anything new
  • Developing and maintaining your knowledge of the Company systems and keeping up to date with changes and anything new
  • Developing and maintaining your knowledge of Company sales procedures and keeping up to date with changes and anything new
  • Following and adhering to all relevant Company processes and procedures
  • Striving to deliver excellent service to both internal and external customers

Qualifications & experience

  • Minimum of 1-2 years experience of working in a busy call centre environment ideally in a sales role within the financial services industry.
  • Ideally some financial services qualifications.
  • Working knowledge of Microsoft Office particularly Word and Excel.
  • An excellent verbal communicator good at building rapport with customers and experienced in communicating with customers regarding complicated insurance issues.

Personal characteristics

  • Positive with a can-do attitude and a passion for providing a high quality service to customers.
  • Highly competitive and driven with a strong desire to meet and exceed sales targets.
  • Resilient and able to bounce back quickly after knock-backs.
  • Highly organised with a structured approach to working.
  • Excellent written and spoken English.
  • Excellent telephone manner


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