Overview

We’re looking for IT systems Assistant who wants to learn new skills and gain real life experience in a fun, friendly and fulfilling work environment.

Salary: £20,000 + 10% bonus

The Role

  • Offer basic IT Support before going to 1st level support at suppliers.
  • Supply Data reports for Marketing and Sales
  • Supply data quality reports for Admin
  • CRM customizer – to include new fields, workflows, business rules, mapping entity to entity
  • Maintain Marketing Contact Web Forms integration with Dynamics
  • Supply technical assistance with Marketing Bulk Mailer/automation workflows and integration to Dynamics CRM
  • Microsoft 365 Admin which controls all users/licences and domains
  • Manage relations with all tech suppliers
  • Manage fixed line phones and fix/upgrade in liaison with suppliers
  • Liaise with IT provider for network/server errors
  • Train/set up Dynamics CRM for new starters and decommission leavers
  • Create Email automations using Customer.io
  • Set up integrations between new and existing systems
  • Administration Assuresign integration with Microsoft Dynamics
  • Administration Inside Sales.com – addon for Microsoft Dynamics
  • Administration – Cloudcall/Synety Voip telephone system
  • Best practice of CRM efficiently – proactively ask questions about how things happen to promote best practice.
  • Ensuring best practice usage of the CRM by each sales person within the team
  • Cleaning, merging, and deactivating Accounts, Leads and Contacts in Microsoft Dynamics

Key Skills/Experience

  • Excellent IT skills with specific experience of working with MS office applications, especially Excel and PowerPoint
  • Possess strong analytical skills
  • Exceptional attention to detail
  • Self-motivated, enthusiastic and organised
  • Ability to multi-task and work on own initiative
  • Able to work under pressure and meet deadlines
  • Previous experience within an operational or support role would be beneficial also

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