Location: Clapham

Salary: £18,000

A growing London broker expertise are critical illness insurance, life insurance, income protection, private medical insurance and buildings and contents insurance is looking for a Mortgage Administrator.

The Role

  • To ensure that the client’s expectations are managed throughout the process and their outcome is a positive experience.
  • Be able to work under pressure, as part of a team and individually as required by the demands of the role.
  • To be an excellent communicator and build sound relationships between all of the parties involved throughout the process.
  • To liaise with Lenders and Solicitors on behalf of the clients, and provide them with all of the required information.
  • Ensure that Mortgage Stream, Pipeline and Horizon (in-house software) are up to date and all relevant notes have been added to each of the systems.

Key Tasks

  • Establish courteous relationships with clients.
  • Meeting and greeting all visitors to the office.
  • Sorting and distributing all incoming post.
  • Answering and forwarding all incoming calls to the office to the correct departments.
  • Liaise between Lenders, Solicitors, Surveyors, Clients and Colleagues to progress cases.
  • Be aware of the potential for additional sales and cross-sales.
  • Raising New Cases within the Mortgage Stream system and Pipeline; Mortgage cases within the Horizon software system.
  • Ensuring that all current cases are up to date.
  • Ensure a high level of data input accuracy is recorded.
  • Maintaining the electronic filing system.
  • Ensuring that all the required case documentation is forwarded to the Lenders and Solicitors.
  • Completing the Client Completion Packs (including the distribution of wine & referral vouchers).
  • Ordering and managing office stationary and supplies.

Apply for Job

  • Accepted file types: jpg, gif, png, pdf, doc, docx.
  • This field is for validation purposes and should be left unchanged.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.