Overview
Looking for a fast-paced administrative position where you’ll get the opportunity to get involved in multiple aspects of a successful business? A well-renowned provider of serviced apartments in Chessington are looking for an Operations Support Administrator.
Salary: £18,000 – £21,000
The Role
- Preparing stock and apartment literature for the Ops Support team to take with them for upgrades
- Keeping accurate records of all ordering and spending by project
- Liaising with Landlords for Property expenditure
- Keeping accurate records of all company vehicles – servicing, repairs, fuel expenditure
- Ensuring our warehouse stock levels are maintained at all times
- Keeping the stock tidy and well organised
- Responding to guest queries/requests/complaints with solutions which exceed their expectations
- Checking guests into apartments during busy periods
- Contacting guests once checked in to ensure they are happy with their apartment
- Arranging contractor access to apartments when guests are in-house
- Conducting viewings when necessary and ensuring our apartment standards are being met at all times
- Arranging contractor access to apartments
- Allocating the weekly servicing and departure cleans of our apartments to our Housekeeping Team
Key Skills/Experience
- Exceptional organisation skills and the ability to keep up-to-date, accurate records
- Ability to follow existing, and shape new, Standard Operating Procedures
- Ability to take ownership of issues and be accountable
- Organisational skills – prioritising, following-up, accurate record-keeping
- Friendly, confident and with a good sense of humour
- The ability to stay calm under pressure – this is vital
- Excellent written and verbal skills
- Proficient in the use of Microsoft Outlook, Word and Excel
- Great telephone manner
- The ability to communicate with staff at all levels
- To be able to think from a Sales perspective as well as logistically
- A keen eye for detail
In order to be put forward for this position, you will need to come in and register in our office in Kingston.