Overview
A successful provider of luxury accommodation based in Wimbledon are looking for an outgoing, confident Reservations Agent to join their team.
Salary: £18,000 – £22,000 + £2,000 bonus
The Role
- Supporting the sales team with reservations
- Handling, converting and closing enquiries to successful conclusion within agreed service levels
- The key objective is to achieve the company, team and personal targets by accurately processing each enquiry and generating the necessary documentation
- Ensuring the client’s expectations are met in line with agreed standard operating procedures and service level guidelines
- You will be expected to maximise conversion opportunities to achieve set targets
Key Skills/Experience
- The ability to manage, close and convert enquiries
- Customer service focused and an enthusiasm to exceed clients expectation
- Consultative and empathetic approach to client’s needs
- Excellent communication skills, both verbal & written
- Use of correct grammar and punctuation in written work
- Ability to work under pressure and to tight deadlines
- Good time management
- Team player, able to lead by example
- High level of interpersonal skills including the ability to be able to interact with people at all levels
- Ability to problem solve
- Flexible attitude to working outside of core job role and working hours
- Assertiveness
- Professional appearance and demeanor
- Ability to work on own initiative as well as part of a team