A successful provider of luxury accommodation based in Wimbledon are looking for an outgoing, confident Reservations Agent to join their team.

Salary: £18,000 – £22,000 + £2,000 bonus

The Role

  • Supporting the sales team with reservations
  • Handling, converting and closing enquiries to successful conclusion within agreed service levels
  • The key objective is to achieve the company, team and personal targets by accurately processing each enquiry and generating the necessary documentation
  • Ensuring the client’s expectations are met in line with agreed standard operating procedures and service level guidelines
  • You will be expected to maximise conversion opportunities to achieve set targets

Key Skills/Experience

  • The ability to manage, close and convert enquiries
  • Customer service focused and an enthusiasm to exceed clients expectation
  • Consultative and empathetic approach to client’s needs
  • Excellent communication skills, both verbal & written
  • Use of correct grammar and punctuation in written work
  • Ability to work under pressure and to tight deadlines
  • Good time management
  • Team player, able to lead by example
  • High level of interpersonal skills including the ability to be able to interact with people at all levels
  • Ability to problem solve
  • Flexible attitude to working outside of core job role and working hours
  • Assertiveness
  • Professional appearance and demeanor
  • Ability to work on own initiative as well as part of a team


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