Overview

An innovative and rapidly-growing software business based in Euston are looking for a technically-minded graduate to provide support to their clients.

Salary: up to £23,000

The Role

  • Client facing software support. Manage key client accounts to ensure customer requirements are understood, demands met and issues dealt with and resolved effectively and promptly
  • Answer support queries via phone and email
  • Logging of customer requests and incidents
  • Monitor client’s performance against SLAs and internal targets
  • Diagnosing and rectifying technical problems and queries where possible resolving at first call
  • Logging and escalating calls where required, ensuring communication back to the client
  • Working with management on escalated tickets
  • Testing software functionality and contributing towards the quality of the product
  • Creating and reviewing help files and user guides to assist clients using the application

Key Skills/Experience

  • Confident user of Microsoft Office suite
  • Be a natural communicator with the ability to pitch ideas, and confidence speaking to many different people at all levels. Presentation skills will be advantageous
  • Knowledge of web development languages e.g. HTML, PHP, CSS JavaScript will be advantageous but not essential
  • Approaches to troubleshooting and problem solving in a technical environment
  • Clear verbal and written communication skills in a client facing environment
  • Any experience of using CiviCRM as well as Drupal CMS would be an advantage but not essential

Apply for Job

  • Accepted file types: jpg, gif, png, pdf, doc, docx.
  • This field is for validation purposes and should be left unchanged.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.