A successful software firm based in Richmond are looking for an experienced Technical Consultant to join their team in the New Year.

Salary: up to £49,000

The Role

  • The primary role of a Technical Consultant is to support the project team and clients through the process of installing the software at their desired location
  • You are expected to develop and display excellent technical and non-technically communication skills (both written and verbal)
  • As you will be involved in external projects, exemplary client facing skills are also required
  • This work includes liaising with the client and internal project team members at all levels and stages of a project, to develop a good working relationship with the client and to be responsible for effective and timely communication with both the client and your colleagues
  • You must be able to gain experience from the projects you are assigned as the training will be a mixture of in house, and a self-help basis through referral to a manual or internet website
  • You will assume responsibility for the delivery of any project tasks allocated to you
  • You are expected to display the highest level of professional standards at all times when dealing with clients

Key Skills/Experience

  • Technical attributes expected for the role include proficiency in Microsoft Windows, Microsoft Office, E-Mail, Web Browsing and the internal system (Training will be provided) ; used primarily in your role for recording actuals and logging support calls
  • Experience of the full project lifecycle is essential to be truly successful in the role, development will be provided should areas require improvement
  • Microsoft ecosystem (Windows Server/Client/IIS/ SQLServer/ RemoteApp/Active Directory etc)
  • Virtual Servers
  • Server load and performance testing
  • Highly available systems
  • Administration
  • In addition, we value problem-solving, attention to detail, and efficient and conscientious record-keeping capabilities

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