Overview
Salary: £15,000
Location: Weybridge
Overall Purpose of Role:
Deal with inbound/outbound calls to maximise company efforts in liaising with our client’s customers with overdue arrangements.
To negotiate payments arrangements over the telephone with our clients customers according to their means and ability to pay.
Responsibilities
To provide day to day support to the collections department in meeting their objectives:
- Negotiate payment arrangements with our client’s customers that have defaulted existing arrangements according to their means and ability to pay. All communications must be conducted in a professional and polite manner in accordance with the CSA, debt collection guidelines, the lending code and other such industry code of practice, including in house policies and procedures
- To offer assistance in relation to the methods of payments available and explain the consequences on non-payment
- To develop an understanding of basic litigation procedures
- To seek information to create a client’s customer profile which would maximise collection of the clients debt
- The ability to recognise complaints and refer such accounts to more senior staff as maybe appropriate
- Demonstrate a good all round knowledge of computer systems
Knowledge
- Call centre experience preferable but not essential. Full training shall be provided
Skills
- Time management and organisational skills – ability to prioritise tasks quickly and efficiently
- Excellent interpersonal and communication skills
- Team work – ability to work successfully with other members of your team
- Proven ability to work on own initiative without supervision
- High personal and work standards – attention to detail and accuracy of records
- Intermediate level of computer literacy
- Ability to ensure that data is processed correctly and kept confidential at all times
- Ability to work under pressure and in a demanding environment
- Ability to follow instructions