Salary: £Negotiable

Location: Tolworth

To provide day to day support to the collections department in meeting their objectives:

  • Negotiate payment arrangements with our client’s customers that have defaulted existing arrangements according to their means and ability to pay. All communications must be conducted in a professional and polite manner in accordance with the CSA, debt collection guidelines, the lending code and other such industry code of practice, including in house policies and procedures
  • To offer assistance in relation to the methods of payments available and explain the consequences on non-payment
  • To develop an understanding of basic litigation procedures
  • To seek information to create a client’s customer profile which would maximise collection of the clients debt
  • The ability to recognise complaints and refer such accounts to more senior staff as maybe appropriate
  • Demonstrate a good all round knowledge of computer systems


  • Time management and organisational skills – ability to prioritise tasks quickly and efficiently
  • Excellent interpersonal and communication skills
  • Team work – ability to work successfully with other members of your team
  • Proven ability to work on own initiative without supervision
  • High personal and work standards – attention to detail and accuracy of records
  • Intermediate level of computer literacy
  • Ability to ensure that data is processed correctly and kept confidential at all times
  • Ability to work under pressure and in a demanding environment
  • Ability to follow instructions


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