Overview
Salary: £Negotiable
Location: Tolworth
To provide day to day support to the collections department in meeting their objectives:
- Negotiate payment arrangements with our client’s customers that have defaulted existing arrangements according to their means and ability to pay. All communications must be conducted in a professional and polite manner in accordance with the CSA, debt collection guidelines, the lending code and other such industry code of practice, including in house policies and procedures
- To offer assistance in relation to the methods of payments available and explain the consequences on non-payment
- To develop an understanding of basic litigation procedures
- To seek information to create a client’s customer profile which would maximise collection of the clients debt
- The ability to recognise complaints and refer such accounts to more senior staff as maybe appropriate
- Demonstrate a good all round knowledge of computer systems
Requirements
- Time management and organisational skills – ability to prioritise tasks quickly and efficiently
- Excellent interpersonal and communication skills
- Team work – ability to work successfully with other members of your team
- Proven ability to work on own initiative without supervision
- High personal and work standards – attention to detail and accuracy of records
- Intermediate level of computer literacy
- Ability to ensure that data is processed correctly and kept confidential at all times
- Ability to work under pressure and in a demanding environment
- Ability to follow instructions