Overview

A well-established insurance company based in Harrow are looking for a highly-organised junior administrator to join as a Trainee Account Handler.

Salary: £18,000 (rising to £20,000 after probation)

The Role

  • To provide a quality service to existing clients, covering all aspects of their insurance arrangements; to advise, review, arrange and secure the appropriate cover at a competitive premium.
  • Carry out instructions regarding the arrangement or amendment of insurance for clients, referring the query to the appropriate person when the enquiry falls outside own experience or knowledge.
  • Deal with telephone enquiries promptly, referring the query to the appropriate person when the enquiry falls outside your own experience or knowledge.
  • Be aware of market developments in your business areas and bring them to the attention of clients and colleagues where appropriate.
  • Input new business, amendments and renewals on the computer system to maintain accurate records, keeping hard-copy records on customer files where appropriate and in accordance with company procedures.
  • Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when appropriate.
  • Attach correct wordings to certificates including any other wording (exclusions, conditions, warranties etc.) in respect of self-issue policies.
  • Liaise with Insurers, other colleagues and Claims Handlers when appropriate.

Key Skills/Experience

  • Ability to prioritise and organise own workload to ensure deadlines are adhered to.
  • Ability to develop and sustain relationships with customers and insurers.
  • Excellent relationship skills.
  • Enthusiasm, initiative, problem solver, dependability and accountability
  • Accurate data input skills
  • Company operating system
  • MS Word
  • MS Outlook
  • Excel

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